Terms of service
Ordering Information
Place an order
All our orders are online. If you wish to place an order over phone, our representative will assist you in creating an online account and placing an order. After you place your order, we will send you an e-mail acknowledgement. Our phone and email addresses are available in the contact us section of website. We will start processing your order only after we have received payment. By placing an order for “Veyr” products you agree that you are buying for your personal consumption needs.
Our business hours
Our hours are 10.00 AM to 7.00 PM Monday to Saturday at 0422 - 4330250 (Helpline Number).
Order delivery times
If material is in stock or readily available, we will dispatch immediately. For special order or out of stock items the delivery time will be 2 weeks. If we are not able to fulfill your order then we will refund your entire amount within 15 business working days. In case we are not able to deliver you within the committed time then, we will contact you to determine if you want to execute the order with the new delivery time. If you do not wish to execute the order at that time, we will refund your entire amount.
Shipping orders outside India
We currently do not accept orders for international shipping on our website. If you are international customers please email us your requirement at customercare@rootsveyr.com and we will determine whether we can fulfill your order or not.
VAT and Central Sales Tax
We invoice all transactions and charge all taxes as per regulations and law prevailing in India.
Payment Methods
We do not accept cheques and drafts.
Cancellation
We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:
- Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel the order.
- Incorrect pricing. Due to the volatile market for collectible products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.
- If the order is not serviceable by us due to non availability of the product among any of our vendors.
- If your pin code is not serviced by any of our courier partners.
- If the procurement is taking longer than 7 working days and you are not willing to wait further.
Product information not shown in the catalog
Call, fax or email us to let us know what kind of information you need - All our numbers are listed in our Contact Us section.
Additional information about previous orders
Click on Order History at the top of the web site to view information about your previous orders. From there you can access your invoices, proof of delivery, and other shipment information.
